FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
Unfortunately, once an order is placed, we are unable to alter or cancel it at this time due to our quick 1 day fulfillment time.
Should the item(s) not work out once you receive them, check out our returns page to start a return.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback through our chat icon located in the bottom left corner of this screen.
Chats are sent to our inbox immediately. We will respond within working hours. Please allow up to 24 hours during off hours.
Monday - Friday : 10am-5pm PST
Saturday : 10pm-3pm PST
Shipping
What countries do you ship to?
What countries do you ship to?
We are currently only shipping to the U.S.
We will be shipping worldwide soon!
How long will it take to receive my order?
How long will it take to receive my order?
Once your order has shipped the following shipping times depend on service are:
First class shipping 5-7 days.
Priority shipping 1-3 days.
Returns and Refunds
How do I return a product?
How do I return a product?
Please visit our returns page.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed as soon as they are received.
Etsy + Amazon marketplace
Can discounts be used across all storefronts?
Can discounts be used across all storefronts?
Discounts are only applicable to the storefront specifically stated in the caption of the post.
For the most savings, shopping our website + joining BEADWARDS keeps you accumulating points to use for $ off future purchases.
For EXTRA savings, take it a step further and combine wholesale bulk ordering starting at $100 for double the savings!